Privacy Policy for SpinLab

Last Updated: January 21, 2026

1. Introduction

Welcome to SpinLab ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and web services (collectively, the "Service"). SpinLab is a platform connecting tennis players with certified coaches for booking lessons and training sessions.

By using SpinLab, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

Account Information: Name, email address, phone number, profile photo
Authentication: Sign-in credentials (email/password or third-party authentication via Google Sign-In)
Coach Profiles: For coaches, we collect professional information including certifications, specializations, hourly rates, availability, and bio
Payment Information: Payment card details processed securely through our third-party payment processor (Stripe)
Booking Information: Details of lessons booked, including date, time, location, and notes
Communication: Messages and reviews exchanged through the platform

2.2 Location Information

With your permission, we collect and process location data to:

Help you find coaches near your location
Display coach locations and court addresses
Calculate distance between you and available coaches

You can disable location services in your device settings, but this may limit certain features of the Service.

2.3 Usage and Device Information

We automatically collect information about your device and how you interact with the Service:

Device type, operating system, and version
App usage statistics and crash reports (via Firebase)
IP address and general location (country/region)
Browser type and language preferences

3. How We Use Your Information

We use the information we collect to:

Provide and Maintain the Service: Enable booking, coach discovery, and communication features
Process Payments: Facilitate secure payment transactions for lesson bookings
Communications: Send booking confirmations, reminders, notifications, and customer support responses
Improve the Service: Analyze usage patterns, fix bugs, and develop new features
Security and Fraud Prevention: Detect and prevent fraudulent transactions and unauthorized access
Legal Compliance: Comply with applicable laws, regulations, and legal processes

4. Information Sharing and Disclosure

4.1 With Other Users

Coach profiles (name, photo, certifications, ratings, location) are visible to all users
Player names and photos are shared with coaches when bookings are made
Reviews and ratings are publicly visible

4.2 Third-Party Service Providers

We share information with trusted third-party service providers who assist us in operating the Service:

Firebase (Google): Authentication, database, cloud storage, and analytics
Stripe: Payment processing (Stripe has its own privacy policy)
Google Maps: Geocoding and mapping services

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

4.4 Business Transfers

If SpinLab is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information becomes subject to a different privacy policy.

5. Data Storage and Security

Your information is stored on secure servers provided by Firebase (Google Cloud). We implement industry-standard security measures including:

Encryption in transit (HTTPS/TLS)
Encryption at rest for sensitive data
Secure authentication and access controls
Regular security audits and updates

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you the Service. You may request deletion of your account and associated data at any time by contacting us. We may retain certain information as required by law or for legitimate business purposes (e.g., fraud prevention, dispute resolution).

7. Your Rights and Choices

7.1 Access and Update

You can access and update your account information directly within the SpinLab app settings.

7.2 Delete Your Account

You may request deletion of your account by contacting us at help@spinlab.fr. Upon deletion, we will remove your personal information from our active databases, subject to legal retention requirements.

7.3 Marketing Communications

You can opt out of promotional emails by following the unsubscribe instructions in those emails or by adjusting your notification preferences in the app.

7.4 Location Data

You can disable location permissions in your device settings at any time.

7.5 California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.

7.6 European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing

To exercise these rights, contact us at help@spinlab.fr.

8. Children's Privacy

SpinLab is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately, and we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your country. By using the Service, you consent to such transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For material changes, we may provide additional notice (such as in-app notifications or email).

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: help@spinlab.fr
Website: https://spinlab.fr